Privacy Policy

Introduction: (“this website”) is operated by Chika's Japanese Home Cooking (“we”, “us”, “our”). We respect the privacy of our website users (“you”, “your”) and are committed to protecting your security and privacy.

Types of Your Information We Collect:
We collect selected information about you through our websites in an effort to improve your shopping experience, as well as to occasionally communicate with you about our products, services and promotions. We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

How we use Your Information:
We may use your collected information in the following ways:

  • To process and complete your order, including sending emails to confirm your order and shipment, along with customary business communications.

  • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you have agreed to receive such information.

  • To help us learn more about your shopping preferences in order to personalise this website in accordance with your preferences.

  • To internally analyze trends and statistics.

  • To improve or update this website and our products / services.

  • To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact us if you don't wish to receive communications from Chika's Japanese Home Cooking.


We may disclose your collected information for the purposes described in this privacy policy to:

  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you, including payment gateway, marketing, logistics and technology support services);

  • professional advisers;

  • our existing or potential business partners;

  • our sponsors or promoters of any competition that we conduct via our services;

  • specific third parties authorised by you to receive information held by us; and/or

  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Information and Credit Card Security:
We use third party payment gateway and processor to assist in securely processing your personally identifiable payment information. Payments are processed and managed using Ezidebit and eWay. Ezidebit and eWAY’s use of your personal information is governed by their respective privacy policies, which may or may not contain privacy protections as protective as our Privacy Policy. We have no control over and are not responsible for those privacy policies. A copy of Ezidebit and eWAY’s terms of service and privacy policies can be found here and we encourage you to read them:

We take reasonable steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we do not guarantee the security of your personal information.​

Linking to Third-Party Websites:
When taken to third party websites via links on our site, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet and take care not to post links that compromise the privacy of our customers, Chika's Japanese Cooking Class cannot be responsible for the actions of any third-party web sites.

Changes to our Privacy Policy:
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact us.